Privacy Policy

Privacy Policy

Effective Date: February /2025

1. Introduction

Welcome to Ivory Rose Cosmetics. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and

protect your information when you visit our website, book appointments through Fresha, or interact with us on Instagram and Facebook.

2. Information We Collect

We may collect the following information:

Personal Details: Name, contact number, email address, and date of birth.

Appointment & Service Information: Details of services booked via Fresha, appointment history, and preferences.

Payment Information: Payment details for processing transactions through Fresha (Ivory Rose Cosmetics does not store payment information).

Website Usage Data: IP addresses, browser type, and browsing activity to improve user experience.

Social Media Interactions: Public comments, direct messages, or engagement with our Instagram and Facebook pages.

3. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and payments via Fresha.

  • To send appointment reminders and updates via email or SMS.

  • To personalise and improve your experience with Ivory Rose Cosmetics.

  • To respond to inquiries and provide customer support.

  • To share promotions, updates, and marketing materials (with your consent).

  • To comply with legal and regulatory requirements.

4. Data Protection & Security

We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. Data shared through Fresha, Instagram, and Facebook and other platforms alike is subject to their respective privacy policies.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share data:

  • With Fresha, our CRM provider, to process appointments and transactions.

  • With legal authorities if required by law.

  • With third-party service providers who assist with business operations (e.g., marketing, analytics).

6. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications at any time.

  • Request a copy of the data we store about you.

  • To exercise these rights, contact us at ivoryrosecosmetics@outlook.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date.

9. Contact Information

For any privacy-related inquiries, please contact:

Ivory Rose Cosmetics

Suite 3/ 100 Duporth Avenue Maroochydore, QLD 4558

Email: ivoryrosecosmetics@outlook.com

Phone: 0474461279